Return & Refund Policy

Please read our product descriptions and Return & Refund policy carefully before ordering.

 

Our Return & Refund policy is effective for 30 days from the date of delivery less S&H charges.
  • If your order has already been processed or shipped, we cannot make changes to your order.

Please know photos may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display. 

 

To be eligible for a return or refund the following must be met: 

 

Return & 100% Refund Criteria:

  • Faulty Product: If the product has a manufacturing defect.
  • We send you an incorrect product from what you ordered and it's unopened/unused.
  • Items received that have a manufacturing defect will be replaced with the same item free of charge or a full refund will be provided.
  • If it's a consumable product, it must be unopened in it's original packaging for a return.
  • If it's apparel or a wearable product, it must be in new condition in the same packaging.

 

40% Refund Criteria - Keep the Product (No Returns):

  • If a consumable product was opened and/or consumed, the product is unreturnable as we are unable to resell it. The customer will only receive 40% of the purchase price less S&H.  This only applies to the first bottle of that product. No refunds will be provided for additional bottles of the same named products also opened and/or consumed. For Example: If 3 bottles of the same product were ordered and all 3 bottles were opened. Only one bottle would be refunded at 40% of the purchase price. The other 2 bottles would not be refunded at all.
  • If a Bundle is purchased and all products are opened and/or consumed the customer will only receive 40% of the purchase price less S&H. If 2 or more of the same Bundle are ordered, No refunds will be provided for additional bottles of the same named products in that bundle that are also opened and/or consumed.

 

Return/Refund will not be processed for the following reasons:

  • If the customer provided the incorrect shipping address during the order process, we are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
  • No refunds will be provided for the same named products or Bundles already opened and/or consumed. For Example: If 3 bottles of the same product were ordered and all 3 bottles were opened. Only one bottle would be refunded at 40% of the purchase price. The other 2 bottles would not be refunded at all.
  • If it's apparel or a wearable product and the item has any of the following: was worn, has odor, visible signs of wear,  was washed, no longer has tags.
  • If 31 days have passed since your order was delivered, unfortunately we can’t offer you an exchange or a refund.

 

Items approved for a return must be unused/unopened, in the same condition that you received it, and it must also be in the original packaging. 

Apparel/Swag must also be returned in ‘new’ condition, including unwashed, unworn and with original tags attached and original packing slip included.

The RMA number must accompany your return.

 

Return/Refund requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 31 days have passed since your order was delivered, unfortunately we can’t offer you an exchange or a refund.

  • You are responsible for covering the shipping costs for returning your product(s).
  • We do not cover/reimburse for shipping costs for returns/exchanges.

 

In addition, you are responsible for any reshipping costs & fees associated with orders, domestic or international, that are returned to us for either having an insufficient address, wrong address, unclaimed, etc. 

 

Return/Exchange/Refund Request Instructions

Please follow these instructions:

1. Send an email with the subject line “Order # “Your Order Number”  Replacement/Refund Request” to support@edgepure.com

         1. Please include the following:

           - The photo(s) - A specific description of the issue

          - The Order Number - If there are multiple products in an order, the product with the issue

 

Our support team will respond within normal business hours and Return Instructions will be provided.

 

All orders are guaranteed for delivery. We provide USPS/UPS/FedEx tracking numbers to confirm receipt of the product.

If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days depending on your bank's processing timeframes.

 

Late or Missing Refunds 

If your refund was approved and processed after the item was received in our office, but you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@edgepure.com.